Todd's Premium Foods is a factory outlet. Our products are made and packed in Des Moines and sold straight from the plant, online and at our outlet store.

If we made a mistake, we'll make it right.

If something is wrong with your order

If your order arrives damaged, is missing items, is the wrong product, or doesn't meet the quality you expect from us, contact us within 14 days of delivery or pickup. We review every request individually, and in most cases we simply send a replacement or refund the item. You usually don't need to send anything back.

Please include:

• your order number (or your receipt for outlet store purchases)
• a photo of the problem, including any broken packaging
• the lot code and best-by date printed on the package, if there is a quality concern

Quality concerns we need to test

For some quality concerns, our quality team needs to test the product. In that case we'll ask you to send it back, and we'll send you a prepaid return label. Please keep the product and its packaging until we let you know. The lot code lets us trace it back to its production run.

Changed your mind?

Because returned food can't go back on the shelf, we generally don't take back food that is correct and undamaged. If you have a concern, contact us anyway, and we'll see what we can do. If you're unsure about a product, call or email us before ordering. We're glad to help you pick the right size or blend.

Non-food items

Unopened non-food items, such as freezer paper and processing supplies, can be returned within 30 days for a refund. Contact us first so we can tell you where to send them. Return shipping is paid by you unless we made a mistake.

Final sale items

Clearance, close-dated, and discounted "outlet special" items are sold as-is and are final sale. They are still covered if they arrive damaged or are the wrong item.

Outlet store purchases

The same rules apply to purchases made at our outlet store. Bring your receipt, or contact us with the date of purchase.

How refunds are paid

Approved refunds go back to your original payment method. Card refunds usually post within 5–10 business days, depending on your bank. Cash purchases at the outlet store are refunded in cash.

Contact

info@toddspremiumfoods.com · (515) 266-2276

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.